Quality management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.
Quality management is the comprehensive solution that supports the company throughout the product life cycle and along the supply chain. It offers a wide range of functions and collaborative services, which are fully integrated into SAP ERP, for assuring and managing the quality of products and assets. It also focuses on prevention and continuous process improvement through collaboration and sustained quality control.
The QM (Quality management) application component in SAP R/3 System supports tasks associated with quality planning, quality inspection and quality control. In addition, it controls the creation of quality certificates and manages problems with the help of quality notifications.
The companies can use the Complaint Management for achieving their quality goals.
Source:
http://en.wikipedia.org/wiki/Quality_management
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